It’s not just great for clients though; it’s also fantastic for Assistants. Time etc offers them interesting, varied, and flexible work, making it an unrivalled route back into work for many mums – they can earn a good income whilst still being there for their family.
Since its launch, Time etc has evolved considerably, largely as a result of Barnaby’s own journey of self-discovery, prompted by the death of his mum in 2011. He strongly believes that emotional intelligence is crucial to building great company culture and that it can be created and maintained by “remaining firmly in human mode, not business mode” – something he feels that many businesses forget.
As a result of this belief, Barnaby has cultivated a values-led culture of openness and appreciation, led by coaches, not managers. His company has a daily appreciation huddle where team members say thank you to one another.
The culture isn’t limited to the head office team in the UK either; it extends to the freelance Virtual Assistants who work with the company worldwide. In 2016 the company established a hardship fund, the first of its kind in the industry, designed to financially assist freelance Virtual Assistants in times of dire need. Since it was established, the fund has provided financial assistance for issues ranging from cancer diagnosis to flooding.
It’s this commitment to both clients and Assistants that has helped Time etc achieve an incredible Glassdoor score of 5/5, tons of positive reviews, and in 2018 achieve a Gallup Q12 engagement score of 4.56 – placing the company in the top 1% of organisations assessed using the Gallup Q12 tool. Plus, in 2018 Time etc was also ranked #13 in the Real Business Top 25 SME Leaders!
- The role of CEO’s self-awareness and authenticity in building a business and cultivating a healthy culture
- Lessons learned from Time etc’s transformation: from an abject failure into a global success story
- The importance of purpose and meaning to create engagement, drive high performance and customer satisfaction
- How Barnaby and his team work to continuously improve their employee and partner experience, as well as their company culture
- The power of tapping into people’s strengths
- The role that fear plays in how people show up at work – and what to do about it!
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