If you are a regular listener of the CultureLab, you’ve probably stuck around because of something we have in common – a frustration with the old, outdated HR function and a burning desire to find new, better ways of shaping thriving cultures.
My guest today, Jessica Zwaan, is someone who took our shared frustration and used it as fuel to innovate.
She started asking herself:
What if we treated culture, people ops, and ways of working as one of the products that our company is building?
What if we developed an agile, evidence-based approach to serve our people and businesses and to drive performance?
What if we used product design approach to the people function?
And that’s how People Ops as a product was born.
According to Jessica, currently the COO at Whereby, People Operations is the (largely unseen) product your team buys into during recruitment, and then continues to subscribe to until they hand in their resignation.
To create a great People Ops product, you need to adhere to two principles:
- Maximize impact to the mission
- Accomplish everything through others
In this episode, Jessica and I talk about the details of this approach.
- Key elements of the People Ops as a product.
- Doing research to design a better people function.
- Using first principles thinking to solve people problems.
- How input metrics can distract you from creatively solving problems.
- An activation metric and an engagement metric – how are they different and why it matters.
Listen to the interview in the player below or on iTunes. If you like what you hear, please leave a review, and it may be featured on a future episode.